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Questions?

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  • What is the maximum venting length?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS/AM/UAG: maximum 30′ exhaust** and maximum 30′ fresh air intake duct length** – horizontal.
    • GRT: maximum air vent/flue for either rate is 10 feet – horizontal.
    • VS/VSVH:
      • Pump A – 4″ – maximum 10′; 5″ – maximum 50
      • Pump B – 6″ – maximum 50′

    Please note: For vertical venting follow B149 or NFPA 54 Category 1 vent codes

    ** Special Configurations – must reduce maximum vent length, please see the manual or consult your local SRP® representative for more details.

    Where to find more information?

    Product manuals venting sections

  • How to wire thermostats with heaters?
    • Single Stage: Connect the purple wire to W and the blue wire to R
    • Two-Stage: Connect purple wire to R, brown wire to W1, and yellow wire to W2

    Please note: if your thermostat requires a common “C” to operate, please add an additional common wire to the ground inside the burner box.

  • How to convert heaters between LPG and NG?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS/UAG/GRT/S/M/KMI heaters can all be converted from NG to LPG, or from LPG to NG. A gas valve conversion kit and an orifice kit will be required to convert the heater.
    • VS heaters can be converted from NG to LPG, or from LPG to NG. An orifice kit will be required to convert the heater.
    • AM heaters can be converted from NG to LPG, or from LPG to NG. An alternative gas valve and orifice kit will be required to convert the heater.
    • Series MA and Series Premier VSVH are only approved for use with NG and cannot be converted.

    Please note: SRP® heaters cannot be rate converted in the field. Consult your local SRP® representative for more information.

    Where to find more information?

    Please contact our authorized distributor in your area and provide your heater model.

  • What are the correct baffle and tube configurations?

    To find information about the baffles, you can refer to the ‘Configuration’ section of the product manual.

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • How to find the instruction for Module Error Code?

    CNE/FENWAL (UA/TA/LA/LT/WTH/WTS/UAG/GRT) (CE266/CE015)

    • 1 x Flash: Airflow
    • 2 x Flash: Flame no call for heat
    • 3 x Flash: Ignition Failure
    • 4 x Flash: Control Fault (CNE only)
    • STEADY ON: Control Fault (FENWAL only)

    CHANNEL (AUX/ATX/ALTX/All ‘R’ Models) (CE215)

    • 1 x Flash: Airflow
    • 2 x Flash: Flame no call for heat
    • 3 x Flash: Ignition Failure
    • 4 x Flash: Gas valve not electrically connected
    • STEADY ON: Control fault

    CNE (S/MA/KMI/UAB) (CE005)

    • 2 x Flash: Flame no call for heat
    • 3 x Flash: Ignition failure
    • 4 x Flash: Control fault

    FENWAL (VS/VSVH) (CE056)

    • 2 x Flash: Flame no call for heat
    • 3 x Flash: Ignition failure
    • STEADY ON: Control fault

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