Frequently Asked Questions

Learn more about SRP® heaters' configurations

  • Where can I find information about tube lengths?

    It is important to adhere to the approved maximum and minimum tube lengths, as specified by (Approval). Each manual provides a Configuration section where you can find specific tube length options and requirements.

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What are the correct baffle configurations?

    To find information about the baffles, you can refer to the ‘Configuration’ section of the product manual.

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What is the minimum distance from the burner to elbows or u-tube?

    To find information about the minimum distance from the burner to elbow or U-tube, you can refer to the Elbow and U-tube Installation section of the product manual.

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What is my recommended installation height?

    Installation height depends on the heater input rate. Consult SRP® Representatives for the specific heater input rate.

Learn more about venting

  • What is the Vent Category of my heater?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS/AM/UAG heaters are considered a Category I appliance for vertical venting and a Category III appliance for horizontal venting.
    • VS/VSVH heaters are considered a Category III appliance.
  • What is the maximum venting length?

    To find information about the maximum vent length, you can refer to the Venting / Combustible Air Ducting section of the product manual.

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What is the recommended slope that the heater needs to have?

    1/4″ per 10′ away from the burner

    Where to find more information?
    Product manual Tube Installation page

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What should I use for horizontal vent termination?

    Please use SRP® supplied vent terminal

    Where to find more information?
    Product manual Horizontal Venting section

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

Learn more about gas conversion kits and supply gas pressure

  • What are the recommended NG and LPG supply gas pressure for SRP® heaters?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS/UAG/GRT: NG 5″-14″ WC; LPG 11.5″-14″ W
    • S: NG 6.5-14″ WC; LPG 11″-14″ WC
    • M/KMI: NG 6.5″-14″ WC; LPG 12″-14″ WC
    • AM: NG 5.3″-14″; LPG 11.8″-14″ WC
    • VS: NG 5″-14″ WC; LP 11″-14″ WC
    • VSVH: NG 5″-14″

    Where to find more information?
    On the rating label on the heater burner and in the product manuals

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • Can I convert a heater to a different fuel than it is manufactured for?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS/UAG/GRT/S/M/KMI heaters can all be converted from NG to LPG, or from LPG to NG. A gas valve conversion kit and an orifice kit will be required to convert the heater.
    • VS systems can be converted from NG to LPG, or from LPG to NG. An orifice kit will be required to convert the heater.
    • VS-VH systems can be converted from NG to LPG. Please contact the factory for more information.
    • AM heaters can be converted from NG to LPG, or from LPG to NG. An alternative gas valve and orifice kit will be required to convert the heater.
    • Series MA is only approved for use with NG and cannot be converted.

    Please note: SRP® heaters cannot be rate converted in the field. Consult your local SRP® representative for more information.

    Where to find more information?
    Please get in touch with our authorized distributor in your area and provide them with your heater model.

Learn more about clearances

  • What is the recommended minimum clearance for combustible materials?

    Where to find more information?
    On the clearance to combustibles chart in the product manuals

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • Can I reduce my minimum clearances to combustible materials?

    Bottom Shields are approved for all burner sizes. The below clearance (dimension C in Clearance Tables) may be reduced by 25% when an approved Bottom Shield is used.

    Reduced clearances downstream from the burner are approved for all configurations. Dimensions B, C, and D in the Clearance Tables can be reduced for locations 25’ (7.6 m) or more downstream from a burner, the maximum reduction is 50%.

    Please note: The stated minimum clearance to combustibles represents a surface temperature of 90°F (50°C) above room temperature. Building materials with low heat tolerance (i.e. plastics, vinyl siding, canvas, tri-ply, etc.) may be subject to degradation at lower temperatures.

    Where to find more information?
    On the clearance to combustibles chart in the product manuals

    You can easily access all our product manuals by visiting this link. Once there, you’ll have the option to narrow down your search by applying filters based on either the Heater Type or the Series. This way, you can quickly locate the specific manual you’re looking for.

  • What is the recommended clearance for sprinklers?

    Maintain minimum clearance to combustibles from sprinkler systems, and make sure these devices are not overheated.

Learn more about thermostats

  • Which thermostat do I need?
    • UA/LA/AUX/WTH/UAG/S/M/KMI: single-stage thermostat
    • TA/LT/GRT/ATX/ALTX/WTS/MA: two-stage thermostat
    • AM: modulating thermostat

    Where to find more information?
    Please get in touch with our authorized distributor in your area and provide them with your heater model.

  • How to wire thermostats?
    • Single Stage: Connect the purple wire to W and the blue wire to R
    • Two-Stage: Connect purple wire to R, brown wire to W1, and yellow wire to W2

    Please note: if your thermostat requires a common “C” to operate, please add an additional common wire to the ground inside the burner box.

     

  • Can I use a smart thermostat?

    Yes, single-stage and two-stage SRP® heaters are compatible with smart thermostats.

  • Can I use one thermostat for multiple heaters?
    • UA/TA/LA/LT/AUX/ATX/ALTX/WTH/WTS: up to 6 burners with the use of relays (CE381 or CE380)
    • AM: up to 4 heaters with the use of a multiplexer and relays (CE241 and CE242)
    • S/M/KMI: uses external 24VAC supply, Class 2 transformer required. The transformer size depends on the number of heaters controlled at the same time. Transformer size = no. of Heaters x 20VA

    Where to find more information?
    Please get in touch with our authorized distributor in your area and provide them with your heater model.

  • Can I use remote sensors?

    Yes, remote sensors can be used. The thermostat chosen must be compatible with external sensors

    Where to find more information?
    Please get in touch with our authorized distributor in your area and provide them with your heater model.

Sequence of Operations

  • What is pre-purging?

    The burner will exhaust any contaminants in the combustion chamber before ignition begins.

  • What is a trial for ignition?

    The length of time that the ignitor will spark and the gas valve will remain open to establish flame.

  • What is an inter-purge?

    The burner will exhaust any contaminants between trials for ignition time periods.

  • What is post-purging?

    The burner will exhaust any flue gases from the system after the call for heat has ended. The post-purge will only occur when using a 24VAC or low-voltage thermostat.

Module Error Codes

Other

  • How to hang the heater at a 45-degree angle?
    • Hang the chain at one of the 45° ears of the hanger. This will angle the reflectors at 45°
    • Make sure the burner head stays horizontal (0°).

    Where to find more information?

    Installation diagrams in product manuals

  • Can I install my heater at a high altitude?

    Most of the SRP® heaters are certified to use without any change in Canada for 0 – 4,500 feet above sea level and 0-2000 feet In the U.S. above sea level. Anything over 2000 feet is de-rated by 4% per thousand feet above sea level as per the National Fuel Gas Code in the U.S.

    If you require a de-ration kit, which includes an orifice and an air pressure switch, please contact our authorized distributor in your area and provide your heater model.

For more information, please do not hesitate to contact our tech support team.

1 800 527 4328 Ext. 88
techsupport@superiorradiant.com